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Review content:
Purchasing my 6 bridesmaid dresses at Adrienne’s has been the only bad experience of my wedding planning. The bridesmaid dresses never arrived, despite being ordered months before the wedding. Adrienne’s promised to deliver them 6-8 weeks before the wedding and to contact me when the dresses arrived. I never heard from Adrienne’s. So, 6 weeks before the wedding, I started calling and e-mailing. One phone call was finally returned, with the message that the dresses would be in. When my sister-in-law went to pick up her dress, no one would open the door of the shop.
At that point, I realized I was facing the real possibility that our dresses would either never come in or would come in so late that there would not be time to have them altered. So I ordered 6 dresses on-line from Nordstrom’s after reading a review of another Adrienne’s bride whose bridesmaid dresses never arrived. If the dresses from Adrienne’s came in, I would be able to return the 6 dresses to Nordstrom’s as they would not have been worn. The dresses from Nordstrom’s arrived within days.
Then I received a voice mail message that the dresses would be in by July 30th. So my mother came in from out of state to pick them up as 4 of my bridesmaids live near her. My mother needed to bring them back home with her to hand-deliver to the bridesmaids so the dresses could be fitted and altered. Two of my bridesmaids were going out of town on vacation and had only a couple of days to get fitted. There was no time left to have the dresses shipped to the bridesmaids.
When we arrived at Adrienne’s on Friday, July 30th, we were told Adrienne’s did not know if the dresses had arrived. We went with the sales associate to look through the store for the dresses, but could not find them. We were then told the dresses had not arrived. Then we were told the dresses were still at the manufacturer. Then we were told the dresses would be shipped and would be in the next week. We asked Adrienne’s to make arrangements for the dresses to be picked up directly from the manufacturer, about 30 blocks away, during regular business hours. We were told that was not possible. (Why?) We explained we needed the dresses that weekend. These discussions consumed 2 hours. By the end, when it was clear we were not getting the dresses, we asked that our bridesmaids’ deposits be refunded. The owner, MaryAnn, raised her voice and told us she would not return our deposits. She accused us of being unprofessional and unfair! She did this in earshot of at least one other customer, who left the store, saying she would not deal with the store due to the way we were treated. In contrast, my mother and I were very calm during the entire experience because we had the back-up dresses from Nordstrom, even though we would have preferred the dresses from Adrienne’s. We left the store without our dresses.
I write this one week before my wedding. I have never received a call or an e-mail advising that the dresses have arrived. Had I not ordered replacement dresses from Nordstrom’s, my bridesmaids would not have had dresses to wear at my wedding.
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I am editing my review post wedding. My dresses from Adrienne's never arrived. The store never contacted me. Further, Adrienne's does not respond to inquiries from the Better Business Bureau. 5 of my 6 bridesmaids were able to get their money back from the credit card company. 1 of my bridesmaids paid with a debit card in March 2010. She is having trouble getting her money back because she is making the request more than 30 days after the day she used her card...even though the merchandise never arrived!
What a disaster. Do not waste your time on this unethical, immoral, 'business'.
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