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Businiess name:
Crossroads European Auto
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Review by:
citysearch c.
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Review content:
I would also not normally take the time to write a review but I was so disappointed in the customer service that we recieved that I wanted to share my experience. We were visiting Durham from out of town and along the way encountered some problems with our car. We took our car to Crossroads and paid $500 for it to be repaired. On our drive back home the problem started to occur again. We called Bill and told him of the problem-at this point we were 2 hours away from Durham so we decided to try to continue home making frequent stops along the way. We took our car to our normal mechanic once back and discovered that the problem had not been repaired. Crossroads did some work but did not correct the actual problem that we had presented the car for. We contacted Bill again to let him know what our mechanic found and asked that he send a partial refund ($100)to be fair-acknowledging that he had performed some labor and we would pay for that. He refused to compensate us in any way. We were greatly disappointed in the manner that he chose to handle this situation and would not refer them to anyone.
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