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Businiess name:
Durham Ritz
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Review by:
citysearch c.
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Review content:
I have been taking my Mustang and conversion van to ""the Ritz"" for years and have always received friendly service and a good quality wash, wax, wheel treatment, interior cleaning. Unfortunately, the conversion van doesn't fit through the automated line and I have to call ahead to be sure they can fit a hand wash into their schedule. I have only tried their detailing service once, and it was just satisfactory, not the perfection I was expecting. But on another occasion, I pointed out that I had gotten some red clay on the carpet in the back of the van, and they made a special (and successful!) effort to remove the stain at no additional charge. Any time I have pointed out they ""missed a spot"" they have been very good and quick to respond to my request. If you go at a popular time, with multiple lines of cars waitting to pull up to the first service, they do get rushed and are more likely to miss a spot. If you go at a less busy time, you are more likely to receive truly excellent service. But overall I feel like I get good value for my money.
Pros: Terrific service if they are not too busy
Cons: Just average or good service if they are busy with multiple lines of cars waiting
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