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Businiess name:
UPS Store
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Review by:
citysearch c.
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Review content:
I shipped an art piece, valued at $5500. Because UPS had always had a very good run with me, I only insured it for $2200.00. It was a sale item and I insured it for what was paid for it.\r
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Well, the shipment arrived in North Carolina where my customer could hear the glass rattling so it was refused and sent back.\r
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When I went to inspect the art package at the Burnet UPS store, I noticed to my dismay that it was NOT packaged the way it was described to me when the shipping was paid ($173.00)! Unhappy, I filed the form only to have the woman manager tell me a week later that she needed additional documents. I wrote the documents and delivered it personally to the office on Burnet Rd.\r
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One week later, I called the office and inquired as to the update of the claim. THIS TIME I WAS REQUIRED TO HAVE ANOTHER GALLERY OWNER TESTIFY TO THE FACT THAT THE ORIGINAL LITHOGRAPH WAS NOT SELLABLE IN ITS CURRENT CONDITION! \r
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HOW could I ask any gallery owner to close their store and view the obviously damaged lithograph. When I took a fgallery owner, riend of mine who was kind enough to do so, he was aghast when he saw the damaged item.\r
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He turned to meand asked me ""Why are they doing this?"" I looked at him and said, 'because they require a man to come in and verify what is obvious to any casual observer as to the damage on the lithograph!'\r
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As I was leaving I said to one of the staff member there that I knew exactly what UPS was doing. He responded, 'I know that they are giving you the run-around, and I am sorry for that, ma'am""...\r
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I may still refer the complaint to the State Attorney-General. These flatliners should not be running a business!\r
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Sincerely,\r
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Olga O. Pina\r
El Taller Gallery
Pros: Have done business with UPS for 29 years
Cons: Poor Service
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