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Businiess name:
Baxter's Restaurant
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Review by:
citysearch c.
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Review content:
Go to Baxter's if you want the WORST Customer Service EVER! The owners of Baxter's also owned the restaurant named 101 in Phoenixville. 101 is now called Baxter's in Phoenixville. I had booked a party for over 50 people at the restaurant in Phoenixville. I had selected the menu and made arrangements for the service and bar. I kept in weekly contact with the manager concerning the event. Three days before the event I called the manager to again confirm the arrangements. I then received very upsetting information. He told me the doors were locked at 101 and the party could not be held there. As you can imagine I was very upset. At the last minute I had find another location to hold the party and I had to contact everyone on the invitation list. This was extremely unprofessional. No one called me, I had to call the restaurant manager to find this horrible news. I am so surprised at the complete LACK of customer service. They did not keep their commitment to having my party and they were not even going to contact me. If I had not reached their restaurant manager my guest would have showed up to a closed restaurant. After this happened I sent a letter to Baxter's owners. I was giving them the benefit of the doubt to make sure they were informed of this situation. They never contacted me. From this situation, it is clear why they are having so many problems running their restaurants.
Cons: BAD CUSTOMER SERVICE
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