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Businiess name:
Cookies By Design
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Review by:
citysearch c.
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Review content:
I just had one of the worst consumer experiences I have ever had in my life. I ordered get well cookies for a friends' son who had just had major surgery at Cedar-Sinai. In the address for delivery I included the information that the boy was in Pediatric ICU. \r
I was contacted the day of delivery by the store. The woman informed me she had called the switchboard at Cedar-Sinai and was told my friends' son was not a patient. I then called the hospital and spoke with a nurse in pediatric ICU to confirm he was there. I called back the store and told them the boy was in the hospital and his room number. I even gave them the phone number of the nurses' station.\r
I was called back an hour later by the owner of the store, Karen. She spoke to me in an extremely caustic tone, basically reprimanding me, telling me her delivery man had tried to deliver the package 3 times and was rebuffed because cookies and balloons were not allowed in ICU. She would not allow to get a word in edgewise. I finally got a word in between her berating remarks, explaining to her I was never told by the store they could not deliver this package, only that they could not find a record of the boy as a patient. She continued to rant extremely rudely, and when i told her i would be complaining to the corporate headquarters (which i have), she proceeded to hang up on me.\r
I had to call back and talk to someone else just to get the gift she was STILL charging me for delivered to my house. \r
Personally, I had no idea gift baskets of this nature were not allowed in ICU. My first complaint is that i would assume a gift shop across the street from a hospital would know such a gift is not allowed in an ICU and would contact the consumer before attempting to deliver it. However, I would have understood about the mix up if I had been spoken too with any manner of grace or kindness. \r
My primary complaint is the incredibly rude and mean way I was spoken too. DO NOT USE THIS SHOP.\r
That anyone would yell at a customer over a gift for a small child in ICU is appalling. \r
\r
Cons: Incredibly rude staff
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