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Review content:
Service Department:\r
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Not bad. Good people . Professional, efficient, but rather busy you'll probably need to stay on top of them to make sure your parts are in, and they are scheduling you. 7 out of 10\r
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New and Used car sales:\r
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Horrible....all day long back and forth over a trade in. Went into evening hours, had to pick up wife and kids had me sit there for over an hour. Gave me the WORST possible trade in offer. Then told me my payments on a new focus would be over 300 dollars a month, then after 2 HARD INQUIRES on my credit, denied me. 2 months later called back and asked for the estimate they did on my vehchile , they refused to give it to me. SCREAMS CROOKS TO ME. I will never do business with keystone in the future, they were disrespectful, aggressive with sales they wouldn't give you a second to tell them what ya wanted, tried to sell me what I didn't want or need,They wanna put you in a car for a test drive so they can get your license and run a credit check without your permission(handing over your license is technically permission) asked to make copy of Military ID which is illegal. When I told them I was more interested in a used car, rolled thier eyes and truged me out to used car lot, wouldn't give me prices on used cars, lied to me....I guess they think their customers are stupid. Unless you got cash money, or some outstanding credit , dont mess with these jokers. Even then Id be careful, because at that point they salivate like rabid dogs and they will try to hustle the best deal FOR THEM from you. They have this shady process where a ""sales associate "" will talk to you, then sales associate goes into this office where the supervisors are, and they talk with a ""finance "" person, and they all sit in thier in secret and discuss the sale they are trying to make to you, pretty much the sales person becomes the messenger boy, and the supervisor wants to act like hes the godfather and acts untouchable. Thier is an air of intimidation , they wanna send out additional ""representatives "" to talk to you, and then will turn you back over to the sales person. What a shady way to do business. TRUST ME THEY ARENT THERE TO GIVE YOU A GOOD DEAL....Also told them to stop contacting me, got emails from the sales rep, had to spam them, then got a Christmas card from the salesperson....threw it in the trash. Now i get this "" rate our business"" Maybe now they will stop trying to contact me and will realize i ant nothing to do with them, I will travel to Carlise Ford when im ready to do business....Keystone Ford Claims to be an active community leader , but the ""community"" they claim to support and do business with, they wouldn't sell a used car to.....So in conclusion Keystone Ford can Kiss My ASSss
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