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Businiess name:
Keystone Ford
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Review by:
citysearch c.
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Review content:
As promised here is my follow up review of Keystone Ford in Chambersburg Pa; \r
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My wife took the Escape back to Keystone Ford yesterday morning. The warning lights in the dash were still active and the vehicle was skipping during her trip back down to Chambersburg but she made it.\r
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Sam Cook greeted her as she arrived and assured her they would get the vehicle into the shop immediately and find out what the problem was. He had a rental car onsite and ready for her use at no charge.\r
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Later in the day their shop supervisor Dave Sanocki contacted me and informed me the vehicle was fixed and ready to be picked up any time. \r
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Dave informed me they replaced a coil, 2 spark plugs, and wires. Apparently during the final car wash an overzealous new employee overdid it with the pressure washer and some water made it into the engine compartment causing the vehicles problems. He apologized for the ""mistake"" and assured me the Escape was running as it should now and there would be no cost to us for the repair.\r
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My wife picked up the vehicle this morning and according to her the vehicle is running smoothly with no warning lights on the dash and no loss of power. She is now happy with her purchase and that is good enough for me.\r
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So to summarize this review; Keystone Ford has shown they are willing to step up and make things right when something goes wrong. In the end I think that is all any of us can ask for.\r
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This is one of the reasons I prefer dealing with larger dealerships. They have a vested interest in making sure the cars they sell meet the customers expectations and do go out of their way to make sure things are fixed when they break down. \r
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To Sam, Becky, and especially Dave; Thankyou!
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