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Businiess name:
Keystone Ford
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Review by:
citysearch c.
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Review content:
I bought a Ford escape demo model from Keystone Ford in Chambersburg with a little over 50,000 miles on the odometer. The buying experience with Randy Hess and the finance Department was good, and these guys went above and beyond to get me the deal I needed. Now for the bad! I had my truck in for the 60,000 mile check up free of course to lure you in and was told by the service Department that I had bought a really good truck and that everything was wearing even. Then about a month later I got an offer in the mail for a discount oil change at there service Department and since it would need a State Inspection soon I asked for this to be done. This is where the trouble started. I waited in the waiting room after working all night for over two hours, having an appointment and keeping in mind this was for an oil change! All the sudden the service manager came to me and said that I had a worn brake pad on the front that would have to be replaced. I explained the previous visit and what I was told and he got very cross with me and by the time I left the dealership my wallet was 180.00 lighter.and because of the sub standard treatment of the service manager a bad feeling of rip off central. I do recommend buying from Randy Hess and the dealership but I do not recommend ever for any reason using their sub standard and rip off service Department.
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