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Businiess name:
Keystone Ford
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Review by:
citysearch c.
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Review content:
I purchased my 2009 Fusion from Keystone Ford a while back. Within two weeks of having the vehicle, I checked the Transmission Fluid and discovered that it was burned up and black. I cannot believe that Keystone apparently didn’t bother to check the transmission fluid before putting it out on the lot to be sold and then put a 90 day/ 3K mile warranty on it. I immediately called my salesman who informed me that they typically do not flush transmissions but he would check for me. He came back on the line and asked me “who checked it? You or your boyfriend?” He told me that I could bring the car back to have a service tech look at it but I was already turned off by his sexiest remark. I took the car in the following week and they kept it for two days. It was discovered that Valves 1 & 2 were “hanging up” and they cleaned them, re-sealed them and flushed the transmission. I continued to check the fluid every week for eight weeks. The fluid continually darkened until it was no longer red. I took the car back to Keystone one evening and was told late the next afternoon that the transmission fluid was a “nice healthy red” and was asked if I mistakenly checked the oil. I went to pick up my car, left the premises and checked the fluid again. It is not red, its more the color of clean oil. I refuse to deal with Keystone again because I’m continually treated like an ignorant woman. My father has been a mechanic for over 30yrs and my grandfathers before him, so I do know my way around a car – enough to know how to check transmission fluid and know that it should not be any color other than red. PS - I had to leave an ""EH"" rating, but I'd rather leave them a ""I'm pissed off"" rating!
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