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Businiess name:
Karl Malone Toyota
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Review by:
citysearch c.
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Review content:
Worst Experience ever!!. Tokk our tacoma in for some work and were looking at trucks on lot. Turned 2 salesman away. The 3rd said give him 15 minutes. He could get us in a newer truck with a warranty for about the same payment. Since our tacoma needed almost $900.00 in service we decided to try. Our credit isn't the best, but we both are working and thought we'd give it a shot. We filled out the paperwork and after our salesman disappeared to go find more customers I guess, another one showed up to take over. We were shuffled to Ty in finance. He started printing up contracts and paperwork. We put down $2000.00 and they gave us $2500.00. They also were paying off our tacoma. He said it would be like a 2 week test drive until they get approval (unless he got answer back sooner). I've worked in dealerships for years, I didn't want to do that. We really wanted the tundra so we left with it. Ty called us within the hour and said he got an approval from the bank. We went back in to resign new contracts. We left with the truck, and we were happy. We cancelled the GAP insurance on our tacoma, changed the insurance over, and I bought wind deflectors for the new truck. Well 2 weeks later I get a call from Jim, Sales manager saying our income to debt ratio doesn't compute. We needed to come back in and see Ty, probably have to put down another $1900.00. Theyre paperwork ask for gross monthly income. That's what I listed. I went in to see them. Jim was nowhere around, and Ty acted like he didn't know who I was, and pretty much insinuated that we lied on the application. He said it was an oversite on both parts. We bought vehicles last year a week apart, made less money, had the same bills, paid more in rent, and got approved. They just didn't want to eat the $1700.00 they were into the deal. I have never been so humiliated in my life. I was made to feel like a liar, and now I have no GAP insurance on our Tacoma. Stay away from Karl Malone Toyota.
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