Review content:
A friend of mine was very excited to visit this restaurant after seeing it on Diner, Drive-In, and Dives. After our experience today, we will never go back.
I was thoroughly disgusted with the service in this restaurant. When our party of 4 arrived, a server (the one with the tattoos, from reading the reviews she seems pretty popular) hollers out ""Guys you gotta put your name on the list in the back""... Ok, not very welcoming. ""The List"" is a spiral notebook with stains all over it... Ok, not very sanitary.
To make the dining experience short... Food is ""made to order"" which means it takes a long time. I guess you are just supposed to deal with that... I ordered the 3 cheese omelett, which made me sick later. I guess that's my bad luck.... It seems like the only good thing to order here is the French Toast with Capn Crunch. Too bad I will never go back to taste it because....
We left at about 2:45 and the restaurant closes at 3. When I got home I realized that I left my purse. I called at about 3:10, on my way back to the restaurant, and no one answered. I kept calling back until someone answered (I later found out that it was Gina). I told her I left my purse and I was about 10 minutes away to pick it up. She said they have it, but they are walking out of the door. I said how can I get my purse back, and she said I can pick it up when they open at 7 am. Huh? I told her that my house keys are in there. She said ""people work second jobs, and they need to leave."" I said, ""Am I supposed to be homeless for a night?"" She speaks with a young man in the background, who says he will be there for about 15 minutes. She tells me to bang on the door when I got there, and hung up the phone. And the young man, who so graciously stayed behind to mop the floor, gave me my purse.
I don't usually write reviews, but as a person who works in customer service (and works 2 jobs) I believe that this behavior is totally unacceptable. Maybe some people think that a harsh, I-don't-care attitude is quirky, but I think that it has no place in the service industry. The French Toast may be good, but I refuse to pay for it with a side of stank attitude. By the way, I will be calling back to speak with the manager when they open at 7 am.
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