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Businiess name:
Hermitage Bakery
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Review by:
citysearch c.
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Review content:
I looked up this bakery on line and read the comments so about it, plus the fact that it was a local bakery made me even more excited about visiting it to inquire about having them make my wedding cake. I know that Saturday's are the busiest days; but I only have Saturdays off. I work full time during the day and attend school in the evenings. I entered the bakery and was greeted buy a very nice lady. I told her that I knew they were busy please help the other people and not to worry about me. She gave me albums of pictures to look at and wasn't being rushed by me at all. She told me that they like to make an appointment during the week so that we can taste the cakes and make decisions. I explained to her that I only had Saturdays off and she said she understood. Another customer came in and I told her not to worry about me, so she politely went to help them. I figured when she came back maybe we could work out another Saturday. Then out of no where came another employee she handed me a paper and pointed to their phone number and said they were too busy on a Saturday to do this sort of thing. That I needed to make an appointment. I was shocked at her attitude and approach to me. I told her I only had Saturdays off and didn't have the time during the week that I had explained this to the other lady. She In so many words said they didn't have time for me. Then as she turned around to walk off she used quotation fingers and said ""everyone has to get 'married' and they have to have a 'wedding cake'."" In front of other customers. I was so embarrassed, I just turned and walked out. I could not believe that someone treated me this way. I was not rushing anyone nor was I asking for them to devote their attention only to me. I understood it was a Saturday. But that is all I have and it was my first visit there, I didn't know their proceedures on appointments. I just didn't appreciate being made to feel like a fool in front of everyone.
Pros: It seemed like people loved their cakes they were raving when they came in.
Cons: Customer service was bad.
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