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Businiess name:
Ooshirts
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Review by:
citysearch c.
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Review content:
If I could give negative stars I would. I have placed two orders from ooShirts (should have learned my lesson the first time).
First order - there was an issue with my artwork (they couldn't print in a certain location even though the online tool had no problem with it). They called me and left a VM and fine, I understand. I called back within 3 hours but couldn't get a person on the phone. I tried every extension (there are only a few) and left VMs on all. A week later I thought ""hmm, better check in"". I emailed the generic ""Help"" email and left another VM (does anyone actually work there?!) I get an email the next day (8 days later) that said ""oh sorry we never got that so we've just been waiting for you to call and your order is on hold). What company wouldn't check in with their customer?! Rest of the order was fine though.
Second order started ok. I approved the digital proof, which looked fine and waited for my order. Arrived on time but the smallish text was so blurry and smudged that you couldn't read it. Completely illegible. Considering it was my business logo, that was a huge deal. I filed a claim and called and email. NO RESPONSE. I emailed a week later saying I was filing a BBB complaint and wham! a call from customer service. They claim they had been calling me all week (yeah, sure). The guy then tells me that it's common for proofs to look better than the actual item because they're digital (why bother with the proof then?! This has never been the case with any other printer I've worked with). THEN he admits that the size of my text would be a problem for their machines, and that they should have called to 'warn' me. BUT they have a 'no refunds' policy and that they'd reprint the shirts but I'd have to significantly change the artwork to be bigger, which defeated the purpose of what I was doing in the first place.
BUYER BEWARE. These guys are complete amateurs. Don't let the prices fool you. What you save will cost you in misprints and headaches. Stick with CustomInk instead. Their customer service is the BEST.
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