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Businiess name:
Puffy Muffin
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Review by:
citysearch c.
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Review content:
Very disappointing. Took my aunt to brunch for her birthday, her FIRST visit. I had told her about my past experiences a few years ago (pretty good) for lunch. After calling and being told about the Eggs Benedict and stating that it was the best seller for Saturday brunch, we decided to try it, We arrived at about 12:30 and were seated before 1:00. Server arrived (with a total attitude). When asked for water with my aunt's coffee, there was no response as the server left the table. We both overlooked the bad attitude and proceeded to order the Eggs Benedict for both of us. Server came back to advise, with a not so nice attitude, that there were no more poached eggs, but they could make the eggs over easy over English muffin. Now, this is NOT Eggs Benedict. Brunch did not end until 2:30, but we were told that it was not possible to get poached eggs as those were prepared ONCE early in the morning and could not be cooked at this time. After the attitude and the lack of poached eggs, we decided to go elsewhere to celebrate my aunt's birthday. As we were leaving, I could not help but explain to someone who was supposed to be the manager why we were leaving. I was surprised to note that she was dressed more like a kitchen manager than the restaurant manager. All she could do was nod her head and state that eggs could certainly have been prepared, but never offered to do so if we would stay. I've been in customer service as well as management and I would have offered to serve this disappointed customer a nice pastry from the bakery or some fresh fruit on the house while Eggs Benedict were prepared, correctly, for a customer who might NOT ever come back if they left without eating. My aunt and I will NEVER frequent this restaurant again and will advise anyone we know to bypass it due to the bad attitude of server and lack of customer service from the ""manager"". Too bad that there is no way to rate with NO STAR... Just call me Disappointed
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