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Businiess name:  Betsy Robinson's Bridal
Review by:  citysearch c.
Review content: 
I received the worst service here and you couldn't pay me to step foot in the store again. I first visited in 2007 when I was shopping for a wedding dress and received mediocre service. I returned in October of 2012 as a Bridesmaid, looking to try on additional styles of the Amsale bridesmaid collection and eventually purchase my dress from this store. I made an appointment and showed up right on time (albeit a few minutes early). Not even sure why I bothered to make an appointment. My consultant, Maria Gordon, barely spoke 3 words to me while I was there. Since I wasn't a bride and I came alone, I was surely an afterthought. She knew she was being neglectful and she kept apologizing for her awful service. (If she knew how awful her service was, why not find someone else to help me, or why book me an appointment at such a busy time?) I tried on dresses by myself, all were over 5 sizes too big, of course no one was there to pin them for me.\r \r Before leaving, Maria was at least nice enough to write down 2 dress styles that I liked on the back of her business card. (they didn't have very many of the Amsale dresses to choose from, based on the collection on the website). I asked, based on the wedding date, when I should order the dress and Maria told me about 4-5 months out to guarantee that it would get here in time, and to make sure that my measurements would ensure a good fit and not too many alterations would need to be done.\r \r Fast forward to today, January 16th. Exactly 4-5 months out to the June wedding. I called to order my dress. I was told by Jessica (after being shuffled through 3 employees on the phone) that I would be charged a $75 rush fee for the dress. EXCUSE ME? That's surely not what the manager told me in October.\r \r I called the other Amsale dealer in the area that told me I would, in fact, be charged a rush fee if I wanted it 4-5 weeks ahead of time, but I could order the dress and get it within 2 weeks of the wedding with no rush fee if I wanted to rish it. Though the actual rush fee from Amsale is $50. Wow, Betsy Robinson, just WOW. What a bunch of crooks.\r \r If you want a good experience and if you don't want to get ripped off, I would go somewhere other than Betsy Robinson.

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