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Businiess name:
Chen, Tommy H, Md - Tommy H Chen Inc
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Review by:
citysearch c.
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Review content:
I took my daughter to see Dr. Chen today. After sitting in 1 1/2 hours of traffic (only had to go 7 miles),I arrived 10 minutes late, and was greeted by the rudest and most un-professional receptionist I have ever seen. She called me to the front 15 mins later to ask for my co-pay of $5. Little did i know, they have a cash only policy. The receptionist insisted I walk to nearest Atm in the pouring down rain. I told her I was never told about this policy, and she straight out called me a liar, that she knew I was told. So she made us reschedule. I explained to her my daughter was here for a very serious condition, possibly cancerous and the receptionist told me if i was such a caring mother, why couldnt i get my daughter there on time??(as if i could control the traffic). I ended up rescheduling our appt, and when i tried to ask the receptionist a question, she said she was too busy to deal with me and to leave. \r
All in all, that was the worst service I have ever received!!!!! I also work in a extremely busy doctors office and we wouldnt dare be so rude to our customers. Please save yourself the time,since there is always traffic in pasadena, and find a new doctor. This office will only make you leave empty-handed, angry and frustrated.
Pros: None, never got past the rude receptionist
Cons: Rude staff, Non-caring, waste of time, do not bother going
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