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Businiess name:
Chen, Tommy H, Md - Tommy H Chen Inc
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Review by:
citysearch c.
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Review content:
PLEASE READ BEFORE CONSIDERING GOING TO DR CHEN. This office has made numerous errors on my case. Did not submit my paperwork on a timely manner with my insurance company, causing treatment disruptions. Recept is rude to their patients. Very rude, antsy and angry tone. The office and it's staff do not take the time to listen to their patience's concern, THE ONLY THING THEY ARE INTERESTED IN IS GETTING PAID. I've paid $100 of co-pay in advance for 10 visits and they've lost the paperwork, then asking me for more monies. They did finally found records of my co-pay of $100, to my surprise no apology (bad business practice). Now here's the icing on the cake. I've upgraded from HMO to PPO status on Jan 2007. Notify reception, they said no problem and took all of my updated info. Been doing my UVB treatments since Jan 2007 to May 2007. Mid May came, I receive a call from Mrs Chen, accusing me of ""Lying"" about my insurance status. Huh? What? Our conversation was hopeless because Mrs Chen was not interested in a resolution, she wanted to be RIGHT. Later, I spoke to Mr Chen on the phone, to my surprise with an 8 years relationship, he switched from mr nice guy to a state of uncompassionate and an unwillingness to resolve this issue. MOST IMPORTANTLY, DR CHEN FAILED TO BE PROACTIVE AND DID NOT SHOW EMPATHY TOWARD OUR MIS-BILLING ISSUE. I then follow up with my Insurance company and was told Dr Chen are submitting their bills incorrectly based on my new PPO status. It appears Dr Chen and Mrs Chen jump the gun and SHOCKED ME WITH THEIR ACCUSATIONS. ONCE AGAIN, TAKING THEIR FRUSTRATION TOWARD THEIR CLIENT. CASE IS STILL PENDING, DUE TO THESE SERIES OF ACTIONS, THEY HAVE LOST A GREAT, LOYAL CLIENT. THEIR LOST NOT MINE. It is a shame that this office do not understand what customer service and appreciation means.
Cons: TOO MANY TO MENTIONED, READ MY REVIEW
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