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Businiess name:
Gateway Kia of North Brunswick
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Review by:
citysearch c.
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Review content:
We were looking for a black optima EX with 2 packages and the dealer we first went to was having a hard time finding this car for us. The dealer although very nice did not sound very encouraging about the availability of the black ex we wanted. So...Through searching Kia's website under dealer inventory I found that Gateway Kia of North Brunswick had the exact car we wanted. Before traveling out to New Jersey from Staten Island (we live right by the Verrazano Bridge) I wanted to make sure Gateway had the car and would give us the same deal as the 1st dealer offered us. Spoke to a very pleasant salesman, Chris Ramos, who confirmed they had the car and assured me they would honor the price quote we got from the first dealer. I let him know up front that we had to turn in our leased vehicle before taking possession of the new car since we would be transfering the plates/registration.I clearly let him know we needed about a week. He told me no problem. I wanted to give a deposit over the phone but was told they do not do that, I would have to come in. So, my husband and I, after working all day on Thursday took the trip out to New Jersey. We met Chris, who again was nice enough and he showed us the car and confirmed the price and let us know the financing options since we were not sure if we were to finance or pay cash for the car. We then wanted to leave a deposit, figure out payment and come back to purchase and pick up the car a week from Monday after our leased car was turned in the following Saturday. That's when the sale took a turn for the worst and became the most uncomfortable situation. The sales managers (names may be Mark Cola and Tom Burrows) two of the most pushy, abnoxious, dishonest car salesmen we have ever encountered, came into the sale. We were told quite rudely they do not take deposits and we need to take this car tonight, they need to get it out of their dealership, they went on and on about them not wanting to pay another cent of interest on this car, we have to take it tonight. They were very abrasive, aggressive and really giving us a hard sell making it a very stressful and uncomfortable for us. Furthermore, they told us we could not transfer our plates from our leased car which was an out in out LIE! They also tacked on $705.00 in additonal fees, one being the registration at $311.00. New York car registration is only $135.00. Were they out right ripping me off for almost $200.00. They kept forcing the issue about us taking the car that night when I had told the sales person up front, that we could not take the for a week. They just kept pressuring us to take the car that night. We were just not prepared to take the car that night and they did not want to here that.They even told us they would let us charge $5000.00 and take the car and then bring them a personal check for the balance. Very odd sales tactics. Gateway Kia dealership is the worst form of bad customer service I have ever seen. Tey were like vulltures attacking their prey! THEY WERE PUSHY, DECEITFUL, DIRESPECTFUL, RUDE AND UNPROFESSIONAL.. DO NOT PURCHASE A CAR FROM THEM - GO ANY PLACE ELSE!!! Their horrible service, dishonesty and extreme hard sell tactics lost them a sale. To Chris the salesman that I originally spoke with - you seemed like a nice guy - how can you work for these vultures? Go work for a more respectful dealership.
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