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Businiess name:
Gateway Kia of North Brunswick
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Review by:
citysearch c.
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Review content:
First of all, the review written by ""Smartone"" is someone working there, you can find the exact same review all over the web...Consumers don't go to several websites to post something positive...they will only do this when they had a negative experience--also people don't Bold the font every time the name of the dealership is mentioned...way to go Kia Customer service. ANYWAY, my boyfriend and I had a TERRIBLE experience at this dealer...We went over the weekend to try to find him a new car. We walked in there letting them know, his credit score was low, he had X amount of dollars to put down, and X amount of dollars to spend every month. After going back and forth for a while...we settled at $50 more a month, which was him being flexible. The paperwork was printed, and the contracts were signed when we left..the accountant who assured us ""He was extremely good at his job"" said it would be a go on Monday. My boyfriend went to trade in his vechicle (which was crap..but we also told them that RIGHT off the bat)...When he was called into the office...all of a sudden the deal was changed and $100 more a month. They used several sales tactics to get him to pay more...claiming the bank didn't approve the loan...etc. After a lot of back and forth, they still said they couldn't give the deal that was signed for and promised. They also tried getting him in a different car. They wasted 12+ hours of our time over a 2 day span...definitely a sales tactic to wear you down until you are so frustrated, you are willing to sign anything. Absolutely disgusting business practices and customer service. This place definitely lives up to the stereotypical car dealership experience. I guess if your credit is good, it would be just like any other place. But they assume since you have bad credit, you don't have options. We walked....leaving them with zero dollars ""to feed their families"" (yes, that line was actually used)...and hopefully an Ego reality check...Place sucks.\r
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