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Businiess name:
Big Steer Restaurant & Lounge
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Review by:
citysearch c.
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Review content:
..I was at this establishment over the weekend of Dec 14th. I am not impressed with the quality of the food, other than the bread- which is great; and the baked potato, which was done perfectly. I had the fried shrimp and it was NOT good. It was tough, the batter was sort of tasteless and heavy as well. I mentioned to my Boyfriend that I thought the shrimp ' wasnt quite right'..but wasnt trying to make a big deal of it. We were at a Christmas party. I decided to call and speak w / a manager about my lack of favor with the food. I happened to get the OWNER on the phone.."" Oh, Good"".. (Or so I thought. ) Well, he really could have cared less that he he had a customer that was displeased and to add to that..my Boyfriend had the same thing , the Shrimp and he got sick. When I told this to the Owner( ' Randy"" ) He said"" WELL. maybe your B/F had the flu or something before you ate here..."" I WAS APPALLED> I have worked in a restaurant and had NOT EVER heard the owner of where I worked SAY THAT TO A CUSTOMER . I told him . "" NO, My B/F did not have the flu. How dare you even say that?"" He was so condescending and defensive over the fact that ' his restaurant hasnt ever had any complaints about the shrimp..blah blah blah'..Well, all I know is that is NOT good Customer Relations, and not once did he ever say: "" I am sorry that you had an issue. Is there anything I can do to not lose a customer..?"" WOW. WONT EVER GO THERE AND WONT RECOMMEND>
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