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Review content:
The weekend before Christmas, my dog seemed dizzy, stopped breathing &went stiff as a board. My husband & I do not have kids, so this is our one & only baby. Our regular vet was not open, so we rushed her to AUC for the 1st time. On the way there she began to breathe faintly, but was not responsive at all. As she lay motionless in my arms, she lost function of her bowels.
As we arrived we were greeted as like it was a regular appt. We sat in the lobby with her in our arms for 30 mins before being called back. A ""tech"" came in approx 20 mins later & advised they needed to run a series of tests & keep her over night but had no clue of what the prob was. The lady was very nice at first. She had an estimate (included 2 nights stay with 24 hour care ""just in case she had to stay more than 1 night."") in hand, told us the cost & insisted we pay in full. We could not pay the amt she was asking in full that day, so I asked for a pmt plan, or to pay half today & the other 1/2 Friday when we got paid. I told her I could show them our stubs, or leave a post dated check. She was very rude & quickly told us no. She never left the room to ask anyone else if this could be an option. She bluntly told us no & said we needed to go ahead & pay for the visit. I told her our dog needed to be treated & she left the room. 20 minutes later she came back with another estimate in hand & told me they could only give her charcoal ""just in case she had eaten something."" I insisted my dog receive sufficient treatment &asked about the pet credit info on the wall, that she failed to mention. I told her I could pay 1/2 in cash, and the other 1/2 on the card. She told me she would get us an app, but we probably would not be approved. No, I was not approved for the card. I had absolutely no credit. We were given the option of charcoal & a hope for the best.
The lady told us we had to leave the room & ushered us to the lobby. We politely asked the lady at the front desk to speak with someone that has the authority to approve a pmt plan & pleaded for proper treatment. She told us there was no one we could speak to, absolutely no exceptions, & we should not have an animal if we cannot take care of it. She said to pay $380 right away or no charcoal. She said they would not do it until funds were in hand. Meanwhile, I already had my debit card out.
As we sat in the lobby waiting on our ""baby"", several things happened. 1at, a man rushed in with his puppy that had been ran over. She was bleeding everywhere. He cried & begged them to take her back, but the said take a seat. She died in his arms. 2nd, a man came in with a larger dog that was bleeding from a detached ear all over the floor. No bandage or gauze were even offered. He was still sitting there when we left. 3rd, a lady & her daughter with a smaller dog. She had a very bad infection where she was taken there for a procedure the prev week.
When our dog was brought out to us about 45 mins later, she was cover in charcoal. It was splashed all over her & it was dripping. They did not even wipe her off.
I would NEVER recommend this place to anyone AT ALL. If you are in this field you need to be an animal lover. You need to understand the bond between a normal human & their pet. You also need to understand that unexpected events occur in peoples lives every day. We do not always have extra funds on hand for emergencies, but that does not mean we are unfit/bad people. It is not professional to treat people like they are scum. If you don't like your job, then find another . My experience may not be a reflection of the doctors, but we never even saw a doctor to begin with. I would drive my dog hours away before I took her back to AUC of Fayetteville.
Cons: ENTIRE EXPERIENCE
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