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Businiess name:
Imhoff Painting Co
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Review by:
citysearch c.
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Review content:
Imhoff Painting painted our living room. Mary Imhoff came with color samples and various types of paint options including interesting textured and multi-layered ones. We chose 2 colors and had the ceiling retextured and painted. Ben Imhoff, lead painter, and Mary kept in close contact. We liked the interior painting and contacted them in June '11 for exterior painting - TERRIBLE experience. John Imhoff was a nightmare - if there was a grade lower than ""F"" this would have rated. John evidently uses the ""Sadler"" school of sales technique but seems to forget that customer service and acknowledgement of the customer's needs is part of the selling process.
John was initially pleasant and accomodating enough but when mentioned that we were getting multiple quotes, including from a friend who found a painter through Angie's List, John came unhinged. He proceeded to berate for (a) looking for nothing but price (b) not being appreciative of the quality that Imhoff Painting offers (c) those ""damn liberals"" don't treat my people right. He had lost all his rationality - we challenged him on the proposition that we didn't understand the quality as it was a reason we had invited him back. And why would a job worth $5000-8000 not be estimated by multiple people? We'd be fools to not go through multiple bids and be educated by professionals who do this for a living.
After this strange and insulting and bizarre encounter, John sent this email on 6/22/11 (personal references edited) - this says it all about his approach
""Having spent 23 years in the business has brought a wealth of knowledge to our Company and in turn to our customers on the technical aspects of surpassing the ten year life of exterior paint jobs and also how to sell them. We know that folks who get from 3-8 bids are most concerned about price rather than how long the paint job will last. And that's OK but they need to match up with a contractor with the same values. From what I thought I heard.... it sounds like Angie's list is a perfect fit for you. We would be led to assume that you were not pleased with our company performance with your interior work because you were getting contractor recommendations from your friends for your exterior! I limit my sales call and proposal time to one third of my week, to accomplish this it has been necessary to charge for estimates and this keeps my work week on track. This way I turn no one down its their decision on who they select! However in lieu of this I sometimes offer to spend time on the proposal if the homeowner gives me pertinent information for this process. Without this information a proposal would not have enough accuracy for you to do a competitive comparison. In order for me to do this; I would need to know if I am competing with the 3-5,7-8 or the 10-13 year paint jobs and to do this I would need this information from you: 1. Your budget and/or a budget range 2. The specs on paint and primer and the number of gal.of each used From this I could predict the life of your paint job and offer a accurate comparison. Not only is the paint job different but the selling process is too! Purchasing price is a no brainier---just pick the lowest number. If purchasing long term need to evaluate the preparation, the primers and where they are used, caulking, topcoat, trust,integrity of the company, their track record along with reference and down the line. While this is necessary is is neither easy nor fun, but then neither is a pre-mature repaint! Please Advise! Colorfully Yours, -- John Imhoff Imhoff Painting Company Direct: 651.687.9538 ""
Moral: if you want to use Imhoff Painting
(a) be a dumb consumer and assume that you'll only contact them
(b) don't use Angie's List or friends recommendations
(c) be willing to be insulted and berated for your choices
I think not. Move on!
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