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Businiess name:
Rod's TV
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Review by:
citysearch c.
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Review content:
You have a Jade refrigerator that is manufactured by whirlpool. Your original complaint was the unit was not dispensing water or ice. Service was originally scheduled for 6/27/2011.The technician that went to your house ordered the main PCB and water solenoid valve. Main PCB p#67006854 was ordered from the whirlpool national distributor on 6/28/11.It was not a stocked item and was special ordered through the distributor and was going to be drop shipped from Whirlpool. After the ETA had been pushed back for the third time we made the decision to repair the main PCB and replace the water solenoid while we waited for the main PCB to come off backorder. The ETAs that you were give were the dates that we were given from the parts distributor. Backordered parts often have ETAs that change. All the order information was given to the claims department, customer service and the NY liaison, of your service contract company. They were all informed of the status of the part. We cannot control part backorders. The main PCB could not be repaired in home the only other option available would have been to repair the main PCB to component level at our shop. This would have meant pulling the main PCB out of a fridge that worked except for the dispenser and rebuilding it. Not a realistic option because it would have left you with no fridge for a week. We diagnosed the problem, ordered the parts and tried to repair the unit using what we had available. What more could we have done?\r
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