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Businiess name:
Anderson Poolworks
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Review by:
citysearch c.
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Review content:
In 2008 we began a pool renovation. We were 1st time pool owners…clueless as to the process. We interviewed several contractors. We hired Anderson. They were not the lowest bid, but had a sales pitch that we fell for. They are smooth talking and know how to close a deal. However dealing with them was painful from the beginning of the project. They filled our pool on a Friday and left us no information on how to work it. Until I reached them on Monday and then was billed another $650 to help set it up. The most recent issue was flaws (rust spots) in the Quartz finish & cracking waterline tile. We began asking them to repair both in the summer of 09. Brody told us to wait cause they would need to drain the pool below the water line tile and we couldn’t’ use it for several days. He’d fix the rust spots in the Quartz finish at the same time in the fall. After 9 months and no less than 10 calls they have fixed the rust spots, but are refusing to fix the waterline tile. According to Brody epoxy is the “new way” to fix it. Instead of removing the broken tile and reinstalling as promised we are expected to accept a “band aid” to the problem. Per Brody this is NOT how it was going to be fixed. But now he claims that it’s my problem and I have a faulty tile line and to fix he’d have to remove the entire section of pool deck. After calling around and doing some research I found 2 things, 1st they are wrong and this tile should be removed and the problem fixed as it is still under their 3 year warranty, 2nd this is their norm of doing business, they do not stand behind their product. BEFORE hiring Anderson check out the CCB and look at some of the other clients that have posted similar stories to the web.
Pros: Great sales, smooth talking
Cons: Terrible customer service, Don't Stand Behind Product
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