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Review content:
I've been into Keith's before to feed my guns, and I can't deny that they will have more ammo than anyone else will. It usually takes twenty minutes or more for them to go get the ammo for me, but I've never had a problem outside of waiting to buy things. I don't mind waiting, being a customer service sort of person myself.
Today, however, I called in for the first time. I got a busy tone the first three times I tried, which can happen to anyone. I finally get on the line with someone, I ask if they have a leather shoulder holster for a Sig P226. No hello-how-are-you's, no time wasted on niceties. I'm not out to chat, I'm out to buy. The lady on the other end asked me to hold, and in no time at all she was back on the line saying that they were too busy to go check, and that I should come down and see for myself.
I promptly replied that it was a thirty mile drive each way for me, and I wasn't going to drive sixty miles just to check to see if they had an item in stock. She said okay, and nothing else. So I thanked her for her time, told her I'd keep looking, and hung up.
I can't think of a decent excuse for not being able to spare thirty seconds to look on your own store wall, or type a few keys on a computer to see if you've got an item in stock. All I can think of is how Keith's has lost another customer.
I've been in customer service for a decade. I've done all sorts of crappy jobs and all sorts of nice jobs, but one thing that I've found in all my jobs behind a counter is that customers can tell if you're making an effort. They are usually very forgiving, so long as they know you are making an effort. I try not to expect much in terms of customer service, since I know everyone has bad days and ups and downs and problems of their own to worry about. Just do your job, and for god's sake TRY a little.
I can hardly believe it, but they have failed to meet the barest expectations I had for them. Just pick up the phone, answer my one short question about whether or not you have the item available for purchase in your store, and I'll be down today to pick up the item and give you money. Easy money for a half-minute of effort. Was that really so hard, Keith's?
I will never spend another nickel at your shop, and I will convince everyone I know to do the same. I'll get into reloading if I have to, just to keep my guns fed. Whatever keeps me and my friends out of your shop and away from the abysmal customer service that only you, it seems, can provide for us.
Thank you for enlightening me.
Pros: Lots of ammo.
Cons: Tragically uninspired customer service. The absolute worst.
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