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Businiess name:
Lake Erie & Garden
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Review by:
citysearch c.
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Review content:
My husband and I tried very hard to do business with this place but after today we are done. About a month and a half ago we needed a tire and inner tube for a riding mower. So my husband took both the old tire and tube up to Erie L&G for replacements. They informed my husband that the tire was on back order and sold him the inner tube we needed. (mind you the customer service here is below par but we ignored this in the beginning) When he gets home we get to looking at this inner tube and see that it is the wrong size.
A week goes by so that I can give this place time to receive the back ordered tire. I call...no tire....ok, I'm fine with that but I need this inner tube exchanged so I go back to the store and am given the new one after waiting around 15 minutes for someone to help me. Another 2 weeks goes by....I call....no tire....STILL on back order....another week....call again....and surprise...no tire....So I call another mower parts supply store in Mentor who tells me that yes, they can order the tire and that they would have it the very NEXT day. I ponder calling Erie L&G to inform them that they should get their parts from this guy. I refrain. My husband then takes the long awaited tire, exchanged inner tube and rim up to Erie L&G and after 20 minutes (yes...I said 20) finally gets to speak with an unpleasant woman who informs him that for $20 and 6 hours they can certainly put that tire on the rim for him. That is the exact moment that my husbands patience with these people ran out, if your wondering. We could not possibly waste anymore time or money with this business.
Where I come from you cater to the customer with kindness and helpfulness in order to better the business. If I make you wait around and make countless trips for a never produced product I would certainly try to remedy your opinion of my business by putting that tire on for little or no cost and quickly. And I certainly wouldn't speak to a customer in such an irritated tone. I will never go here again and will never recommend someone else to do so either.
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