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Businiess name:
Lake Mary Pediatrics
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Review by:
citysearch c.
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Review content:
My son was seen at Lake Mary Pediatrics since birth. At 4 years old, I took him in for allergies. The visit went fine but when they billed my new insurance carrier (Aetna), the $38 claim was returned unpaid. I called Aetna and they said they needed Proof of Prior Coverage from my previous insurance company (Golden Rule) to determine it wasn't a preexisting condition. I requested the form from Golden Rule but never received it. I called and requested it a second time. After several late payment notices from Lake Mary Pediatrics, I called the billing department to let them know that as soon as I received the Proof of Prior Coverage form, I would submit it to Aetna and they would pay the claim. After a few more late notices, I finally received the Proof of Prior Coverage letter and faxed it to Aetna. The very next day, I received a certified letter signed by every doctor in the practice that my soon would no longer be seen by them. Unbelievable!!!!!
Pros: New Clean Office
Cons: Billing Department
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