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Businiess name:
Fraiche
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Review by:
citysearch c.
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Review content:
As a manager of Fraiche, I would like to address the guests of Mr. L------ that came to dine at Fraiche last Saturday on March 8, 2008. The reservation was originally made for a party of six people at 8:30 pm where only half of the party arrived. Our policy at Fraiche is incomplete parties will not be sat until everyone has arrived. We do allow a twenty minute window for guests to arrive until their table is given away. Unfortunately, the guests of Mr. L----- were late so their table was given away. They were highly upset as they began to show their anger towards me, so at approximately nine o?clock I gave them a table outside that they were not happy with. Yes, they ?loudly complained? disrespecting not only me, but even more so the guests that were paying for a dinner that was interrupted by Mr. L-----?s guests. The owner then arrived to help control the situation. \r
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Despite the fact that the owner and my self were subjected to profanity and the guests throughout the restaurant were disturbed when Mr. L-----?s guests yelled out, ?I work at Sony and my friends here are from LA times?.You?re restaurant is going down!? we did the best that we could to rectify the situation. The owner of the restaurant deeply cares about the employees and kitchen staff, and most importantly his guests. This is why Fraiche once again extended their hands out by calling one of the guests of Mr. L----- to apologize for the situation. However, the woman was uncooperative and unwilling to work out a compromise to where both Fraiche and this guest would be happy. Furthermore, using Sony?s name and LA Times to slander and threaten a restaurant is both disrespectful and immature. Fraiche caters greatly to many people at Sony and LA Times and appreciates both their business and clientele. And we will continue to do so.
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