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Businiess name:
Quality First Home Improvement, Inc.
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Review by:
citysearch c.
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Review content:
When we were trying to get a deck built, we checked with several companies. Quality First sounded good so we called them for an estimate. We made an appointment with them, but 15 minutes *after* the appointment, they called and said they were running late due to bad traffic (it was a light traffic day anyway, and not a busy time of the day). Cancelled that appointment as we didn't have enough time to wait for them to get there. We rescheduled, and this time they never showed up at all. No phone call, nothing. I called to ask about this and they just said ""Oh, sorry, when would you like to reschedule?"" We were dumb enough to reschedule one more time for a time we knew we would be home doing other things anyway, and got the exact same thing: nobody ever showed. No phone call. When they called back a week or so later, I explained to them exactly what had happened and why we wouldn't be using them. We got someone else to build the deck, and now, about 6 months later, after telling them every time they call that the deck is already built and what I think of their company, they're still calling me. Maybe their actual work is good, but there are plenty of good companies that know how to treat their customers that do good work.
Pros: Persistant(?)
Cons: No-show, bad customer service, irritating phone calls
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