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Businiess name:
Trattoria Acqua
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Review by:
citysearch c.
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Review content:
My husband and I have dined here multiple times and the first several visits were very good. Our last two dining experiencing however, was terrible! Last night we arrived and were seated promptly which we thought was a good sign that things are better again, however, it took them 50 minutes to give us our bread (good thing we had each other and conversation to pass time) but as time went on, and as I got hungrier, we realized that 1 hour and 15 minutes had elasped and we still did not receive our appetizer and other diners around us was already contemplating dessert. The waiter apologized for the delay, letting us know that the kitchen had burned our lobster bisque and was making a new one for us. Since we had both also ordered salads, I dont know why they didnt give that to us first during our wait or offered to serve us our salad or replenish our bread (by 9pm we were famished!). What was upsetting to us, is that people who dined around us arrived after us, but aso left before we received our main entree. While they enjoyed some semblance of service, we felt we were totally forgotten. By the time we received our check, we were the last patrons at the restaurant. They had forgotten about us again because the waiter did not come by to pick up the check and since we had been there for 2.5 hours, we decided enough was enough and brought the check to them. Its a shame because this used to be one of my favorite places, but it seems the food and the service has took a turn for the worse. Since this is my second bad dining experience at Aqua in a row, I plan not to return to this restaurant and I urge you to try neighingboring restaurants that have much better food and service.
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