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Businiess name:
Rocco's Grill
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Review by:
citysearch c.
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Review content:
We have been going here for many, many years, food is good and service usually decent. Last night another couple and my wife had the worst experrience and we will NEVER be back. Waitress would not come by as drinks sat empty for 15 minutes we could not get her atentiion she was way too busy with other tables, when she finally did come by the drinks sat at the bar and melted for 15 mintues as she passed them by 3-4 times, we were only a few feet away, so I asked the bar tender to have someone else deliver them to us. When I finally got the manager over she listened and vowed to make it right. Who would of thought the manager herself would bring only 1/2 of our meal...then asked are you four sharing? She had no clue that our our wives order were not even placed by the waitress. Their food finally came 15 minutes after that...but of course we were almost done eating at that point. Again the manager came by said she was sorry, it was just a busy nightt and not her fault! Said she would take care of us. The bill arrived from out waitress who just dropped it on the table in passing and went on her way without a word. I decided to hand it to the manager as I felt she needed to know, so when I gave it to her she rolled her eyes as if it was a bother and a few mintues later she returned, dropped the bill on the table and said she too was having a bad night and I am tired"". With that I pointed out it was not my issue.....She then decided she would like to debate this with me....she didn't even act to care that our night was a disaster Not only were we disgusted by her actions and professionalism as a manager. We were extremely disappionted as we have been here over 100 times.....Avoid this place......unless you enjoy DIS - SERIVCE and DIS-RESEPCT. The old days of delighting your customer are gone. That is sad! I will attempt to call and see if Rocco himself really cares.......
Pros: Usually great food and awesome serivce
Cons: Worst attitude I have seen in 25 years dining in Austin
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