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Review content:
Almost three years ago, I spent $2,750 on a rebuilt transmission at American Transmission 74 Mayo Rd, Edgewater MD. Two weeks after my 2001 ford ranger was ""fixed"", it would not go into gear at times, usually on wet or damp days, and it slipped gears every so often as well.\r
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American never did fix my transmission completely. On at least three or four occasions (or more) I took my truck back and they ""tweaked"" it. But it was never repaired right. Lots of bull crap and excuses... The entire ordeal with this company was a nightmare... Use this place at your own risk! After a few years and many return visits, I stopped going here. It became obvious they were NOT going to fix this transmission. I gave up (probably what they were hoping I would do). They would make promises but never put anything in writing even when I asked. \r
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Now in August of 2012, my transmission was slipping and failing fast. The dealer just replaced the entire unit at a cost to me of $3,800. Dealer says its mechanical (code came up as incorrect 3rd gear ratio among other things, internal mechanical issues). American swears it's electrical (in other words, out of their hands, not their problem)... I read between the lines the FIRST time they said this. American also said it could be this part or that part. They blamed a new part every time they looked at it (they had NO idea why it's not working). \r
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Avoid American Transmission. The people are friendly to your face, but they ripped me off. They will rip you off too. I would not trust them to do anything on my vehicles ever again. \r
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I think the owner Dave should do the right thing and refund my money. Step up and do the RIGHT thing. I sent him an email he won't even reply. Same thing they did after getting my money, they ignored me.\r
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Some of the many excuses I got included: \r
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Tony is on vacation, snow put us behind, economy is bad, we are short handed, very busy, etc. They rarely returned phone calls like they promised. I would call Monday, and I get call Wednesday. I call Wednesday and it's call us back Friday. On 12/18/09, they say it's done, I go to pick it up and the truck won't go into reverse! (Guess they never checked that gear?). On 12/28/09, Dave said ""this thing is killing me"", Implying that he's losing money since he's redone the job so many times at no extra cost to me.\r
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Every time they tweaked it and it would not work, they would name another transmission part that ""could"" be the problem. Bottom line: they had NO IDEA why it was not working. Not a clue. They never did figure it out, and IM OUT of $2800 bucks for a job that was NEVER DONE RIGHT and complete. \r
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I want everyone to know how this business screwed me out of $2,750 bucks.!\r
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This company is dishonest. Don't say I did not warn you. \r
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Use them at YOUR own risk. I assumed after 40+ years in business they could fix my transmission. I was wrong. \r
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FYI, it Works FINE now Dave. Even after rainy days. It was not electrical but mechanical all along. Koons ford fixed it right-- FIRST TIME. How come you never could? \r
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I see NOW how you do business. I hope others will see it too and avoid your shop. \r
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