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Businiess name:
Hawley's Camping Ctr
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Review by:
citysearch c.
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Review content:
So maybe management has changed since the good reviews were written. I brought my motorhome in on 4/29 to get some small things fixed and the door lock fixed. I told the service manager I was going full time at the end of May. The service manager said they would try to repair the lock and, if they couldn't repair it they would order a new lock. A few days later I got a call that they couldn't fix the door lock and was asked if they could order a new one. I agreed. A couple of weeks later the service manager called again and asked if he should order a door lock. I told him that should have been done weeks ago; if he hadn't ordered it he should do so immediately and that I would pay the overnight charges. A week later I called. The service department manager wasn't in, so I spoke with the general manager, Tim Johnson. He patched me through to the fellow who ordered the parts..and, no, the part still hadn't been ordered. I was asked to call the service manager the following Monday. When I called him on Monday he told me that the part had been ordered. I said I would be there the next Tuesday to pick up the RV, giving them 8 days to get the part and put it on the RV. When I went to pick it up today I was informed that the lock was defective but that I WOULD HAVE TO PAY FOR IT. I asked to speak with the general manager as well. He told me that Hawley's has no direct relationship with Gulfstream, so they had to buy the part through a third party (none of this was explained to me at the time Hawley's accepted my RV for repair). I was not allowed to take the RV until I paid for the part - yes, the part that was never put on my RV. That's why I say customer service is optional. Use Hawley's service department at your own risk.
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