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Businiess name:
Dukes Smokehouse
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Review by:
citysearch c.
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Review content:
I used Duke's for a pick-up catering service recently. The original order was for 30 people but Duke's filled the order for 50. A receipt was not given at pick-up so the error was not noted until I had a ton of food left over and I noticed an extra $173 on my credit card charge. Unfortunately, most of the food ended up in the trash. The error cost me quite a bit of extra money. I brought it to Duke's attention and the agreed to only give me 1/2 the difference back. They argued that I should have taken back the extra food. For those who have had a party for 30+ people, you know noticing the difference in food for 30 versus 50 is a challenge AND stopping and packing up the food and taking it 20 minutes up the road while your party waits is inconceivable. They never even gave me back the 1/2 the difference they agreed too. I do have a receipt showing their intention to credit that, but they never did. The food was ok, but not worth the possibility of being grossly overcharged when they fill the order incorrectly. They even acknowledged their error repeatedly, but would not give me back a full refund for the extra 20 people. Would definately NOT recommend. They may make it a practice to accidently over fill the order and charge you for their error.
Pros: food ok
Cons: poor service/catering
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