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Businiess name:
Spelunker's
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Review by:
citysearch c.
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Review content:
Burgers might be ok if they knew how to cook them. They rave about the ability to cook them to your request, but after four tries I will not return. The first time I got a good burger, although you had to soak up the grease with about 10 napkins because it soaked through the bottom bun before it got to the table. The last three trips there was miserably disappointing. They had to recook the burger over each time. The last time I went was just that. The LAST time. The burger was overcooked and when I brought it back they wouldnt even say they were sorry. The second try it was actually raw and when I brought it to their attention they could have cared less. They claimed it was medium rare..even tho I saw nothing but raw beef in the middle. I refused to eat it raw and asked for my money back. They refused to return my money and claimed there was a NO REFUND POLICY although it was not posted anywhere on site. They were unprofessional and could care less if their customers are happy. I own a business and cant imagine my customers walking out as angry as I did. Frozen custard is good but I wouldnt return there if it were the only place in town.
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