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Businiess name:
Jimmy Z Appliance Services
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Review by:
citysearch c.
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Review content:
I give them 1 star becasue there is nothing lower!
After having a tech come out to look at our ice machine (no ice being dropped into the tray) we were told ""it can't be fixed, you will need a new one and I need $150 up front."" I asked him don't you want to even look at it? He said ""No, once they stop they are done and the parts inside it cost more than a new one so this is cheaper"". I said ok but that I didn't want to put $300 to $400 into a $800 refridgeraor when I could just buy a whole new one. He told me that this was the way to go.
So, we paid him, he left and the next day our ice machine is working again. We called back to cancel the now unecessary ""repair appointment"" and were told that the remainder of our $150 would be mailed back to us (minus $87 for just showing up and not fixing anything) on next Tuesday. That was acceptable to us since we knew about it before we scheduled with them.
Later that same day a very nasty woman named Nikki called and said we would ""not be getting any money back and we still owed her for the rest of the cost of the ice machine - $220."" I explained to her that the tech had simply made a mistake and so we would not need an ice machine setting on a shelf when this one worked just fine now. She said ""You need a new one becasue you don't know if it will be working tomorrow morning."" I said by that logic I didn't know if it would be working for another five years and that I would take the chance.
At that point Nikki became quite loud and excited (angry) and told me I was ""being ridiculous"" and that she ""would have the owner call me."" No one ever called me and it's been two weeks now. I have called back twice to ask them when I can expect the money to be repaid to me but after the phone is transferred to this 'Nikki person' (not sure of her title, if any) she just hangs up on me.
At this point I have filed complaints with Consumer Affairs, the Better Business Bureau and depending on how long they take to pay me back and how many hours I put into collecting the money - I may have to file a small claims suit to collect. The lawyer from the BBB that contacted me said that they are liable for the money owed, repayment for my time spent trying to collect at $50 per hour (my current wage) and mental anguish of dealing with Nikki and Jimmy Z's (laughable) customer support.
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