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Businiess name:
Sterling Automotive Repair
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Review by:
citysearch c.
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Review content:
Very upset expeirence!\r
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I went there twice for a minor problem and the problem was still there after they charged me $600+. Don't want to go there the third time.\r
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Don't understand why it has a overall score at 9.3. From my point of view, the score is misleading. I went there for the high review score but its service was far from 9.3 out 10.\r
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Here is the detail:\r
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one month ago, my car began to die in raining day, sometimes at traffic night; at the same time, check engine light was on. I went to Sterling on 11/18 and stated very clearly to people there that I could not start my car in rain. They then changed some valve and charged me around $270. I came home in a good mood.\r
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But the second day, 11/19, the check engine light was on again. I called them and they said they might forgot to reset check engine light. Two days later, my car died again! so basically I paid $270 but no improvement of car was observed.\r
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I called AAA on 11/25 and AAA towed my car to Sterling. This time they said it was due to plug/ignition problem and charged me around $380 after $75 discount.\r
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I got my car back on 11/27. Then on 11/28, the check engine light was on again! Called them and was told that they might forget to reset check engine light the second time!\r
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I request a refund for $270 which I paid for my first visit. But they only agree to check my car one more time. However, from my point of view I don't think they are capable to sovle this problem because they have already tried it twice. I would rather go any other mechanic to completely fix my car.\r
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This is what happened to me at Sterling.
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