|
Review content:
Do not EVER buy a car from here. Bought a car on December 30th. They offered me a really good deal, but before I bought the car, I checked on all repairs that needed to be done and verified multiple times that the vehicle had no frame damage, by word and through Auto Check. I also told the dealership that I wanted an extended warranty on this car. If one wasn't available, I wouldn't buy the car. They told me they had one, and sold it to me. Multiple issues have arrived soon after. The due bill was not properly completed. For the life of me, I don't know how you can mistake the cause of a driveline shaft. They said it was a misbalanced wheel. Turns out it's loose engine and transmission mounts. Since I had no faith in their service department shortly after that, I took it to an independent mechanic to repair through use of the extended warranty. Find out that the warranty turned down the repairs because the warranty was never put into effect. I was real upset and talked with Eric about it, who said he would get it handled. Two weeks later, he says there is no extended warranty available for the car. This really infuriated me as the warranty is specifically marked on the sales contract. The owner, Abbas Ahmadi (NOT Chuck Bien), said he would make the warranty happen. We resubmitted the paperwork for the warranty. A week later, it comes back again denied. At this point, I wanted them to take the car back and give me my money back. The sales contract shows an extended warranty, which can not be given to me. I gave them a total of 3 and a half months to get it resolved, and they didn't. Eric kept dragging on, saying that it would take time to get it authorized by the owner. At the end of it, he said they wouldn't take the car back, but they would take it in as a trade in. I insisted this was unacceptable. Eric tried to make it sound like I did something wrong and that it was my fault. They said that 'as a favor' they would by the car back for $5000 below was the payoff was and that was their final option. I was also told by a different sales manager from the Victorville store, who was temporarily at South Coast for the day, that the owner would not talk to me, and that if this issue escalated, it would involve Chuck Bien, who is the CFO and the company's attorney. I did some research and found no evidence that Chuck Bien is an attorney nor is he accredited with any state bar. Long story short, I have a car with no warranty, which I paid for, repairs that were never done correctly, AND to top it off, the car had frame damage, which apparently was repaired. This was lied about. Long story short, I haven't driven the car since they refused to help me, and I won't because the car can't be repaired among other reasons. It's going to be a long legal headache for me, but now it's the principle of the matter. Don't buy a car here, new or used. Period.
|