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Businiess name:
New York Bride & Co
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Review by:
citysearch c.
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Review content:
I am writing this to inform and warn any future brides of the horrible service I received at New York Bride. My wedding is September 5th of this year and my 10 year old daughter is going to be a mini bride.About 2 months ago we had went to several bridal shops to find the perfect dress for her and to get her measurements. We finally found the dress we were looking for at NYB. They put in the order and it finally arrived last on July 16th. Today July 20th we went to pick it up. When we ordered it my mother had put down 100.00. We still owed 72.00. Before paying the remaining balance we wanted her to try it on. Upon trying it on we discovered it to be to small. My mother asked that they remeasure the dress and my daughter to see if she had gotten bigger or if the dress was ordered wrong. They did that and told us that it was ordered in a size 30 waist and she was a 32. Now as I said we had previously had her measured a few times and she was always a size 32 waist. At this point my mother and I both let them know that this was their error and asked that they make the alterations at no extra charge to us. The manager then told us we didn't know what we were talking about and that there was no way we were correct or getting the alterations done for free. I then started to get a little upset and told her she just insulted both my mother and I and I expected an apology. She answered me by calling the police. My mom then asked for a refund of her 100.00 and we decided we were just going to go elsewhere. The manager told her she would have to send her a check. Now as I said it took us a long time to find this dress in the first place and now my wedding is less then 6 weeks away. My mother informed her of this and all she kept saying is do you want your money back or the dress. The police officer got there and took our statement. He then took theirs. After speaking with them he cam e back to us and started asking for our personal information name, address, birth date etc. I started to give him my info and my mom stopped me and very nicely asked the officer why he was asking for this information. In response to that he said that's fine if you don't want to cooperate then you can just leave, she doesn't want you here so you can leave of your own free will or in handcuffs. I said ok I will step outside then while mom gives her address to them so they can mail the check. He said no I mean all three of you leave now. Now there are a few points to be made here I think. # 1 What gives this manager the right to get away with treating a customer so poorly? and by the way she had a smirk on her face the entire time. # 2 all we were asking for was for them to correct their mistake which probably would have cost them 10.00 for alterations versus the 50.00 if probably would have cost us. # 3 This was done in front of a 10 year old little girl who was crying and the manager didn't care one bit. # 4 with the economy the way it is these days why would you treat a customer so poorly and # 5 since when as Americans are we not allowed to ask an innocent question to a police officer. This is not only a compliant about NYB but also on the North Syracuse police dept. for the way they handled the situation. Getting married is stressful enough to not have to deal with this kind of stuff on top of it. In the end we ended up at Davids Bridal and bought my daughter a beautiful gown for the wedding. I bought my gown and all of the bridesmaids dresses there as well and they couldn't be anymore courteous and helpful. I hope this helps at least one person out there and maybe hurts NYB just a little, if that's the case then my goal has been achieved. Thank you for your time. \r
Pros: I got the refund the next day
Cons: Very rude and unprofessional
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