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Businiess name:
New York Bride & Co
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Review by:
citysearch c.
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Review content:
I have shopped in many boutique and glamorous shops - I went to NY Bride because of their high service rating and was taken care of by the manager of the shop. After choosing 4 gowns and not liking the color, I saw this gorgeous gown on the floor and asked the color. She told me it was Latte, a cream, gold chiffon blend (there would be an up charge for this, of course) which would look wonderful on me in August with my coloring and to get gold shoes to wear with it. She took my measurements and said it would be delivered to me by May 30th - plenty of time for my son's wedding.\r
What arrived last week was the ugliest color I have ever seen, the gown fits, the jacket is too small. After many phone conversations (I even e mailed them the color found on other models) they absolutely refuse to correct their mistake and have had the audacity to mail this dress back to me.\r
I have contacted the manufacturer and found another shop which is going to try to correct this mistake with the manufacturer and get me the corrected gown - BE VERY CAREFUL ABOUT THE FINE PRINT AND CUSTOMER SERVICE!
Pros: very friendly selling you a gown
Cons: don't try to return it or question their order
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