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Businiess name:
Chart House
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Review by:
citysearch c.
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Review content:
So disappointed with our experience. We went on Thanksgiving holiday and opted for the a la carte seating. Initial wait was 25 minutes behind schedule - but that can easily happen on a holiday. The service was well below standard - Patricia, the server, seemed overwhelmed and was not attentive. The bread basket contained 2 rolls - both stale - and 2 stale crackers which was surprising. The salad had obviously been prepared a day or so in advance (which is not unusual in a restaurant) but the dressing had turned bitter. Also, the plate was covered in condensation which indicated it had been taken out of the fridge and placed in the open air for too long. The calamari appetizer was certainly frozen and likely delivered from a vendor like Sysco. For the price it should have been prepared fresh. The entree is where we really had issues starting with the fact Patricia had forgotten to place the order. She came to the table and apologized and said she'd get the food out ""on the fly"". She also said that the manager was probably too busy to come over but he had said we could each have a complimentary dessert - anything we wanted - due to the error. When the food did finally come the filet mignon was low grade meat and the quality horrible. The preparation of the meat was substandard and improperly cooked. This isn't surprising considering that the food came out ""on the fly"" but I felt that had it been cooked properly the quality still would have not been what a $38 entree should have been. The vegetables and potatoes were standard fare - nothing to rave about. When I shared that I was unhappy with my meal the general manager did come over and while he tried to be lovely I was shocked when I was asked to describe what was wrong with my meat. I work in the hospitality industry and there are times when you should simply take the guest feedback and leave it at that. They did offer me - in fact tried to insist - that I get a free dessert but I just wanted to get out of there - at that point it had been 2 hours. While the view is stunning the service and quality and price do not warrant a visit at all.
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