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Businiess name:
Bridal Warehouse
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Review by:
citysearch c.
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Review content:
Theresa was my sales person. I went alone so she was the only person available for me to vent to and get an honest critique. I found her to be a helpful, friendly and profession consultant. Each time I call, she is helpful over the phone and gives me her honest opinion. I am plus size and found the bridal selections to be more vast than David’s Bridal or small bridal shops. She helped me chose the style that I needed. Although she was multi tasking with another appointment, I found her to be attentive and when I advised her of what I wanted, she picked the perfect gown and color as well as sash to complete my 'dream gown'. She is great with bridal selections, veil suggestions and coordinating. They have plenty of swatches from all their designers so if you are mix matching designers, you can at least view the contrast between each of them. \r
I also purchased my jr bridesmaids and bridesmaids gowns there. Since all of my bridesmaids have different schedules, some of them opted to go there on their own to choose their gowns. They were almost persuaded into purchasing the wrong color by Theresa who couldn’t understand the difference between turquoise and baby blue. Luckily, I came at the last minute to view swatches during my lunch hour. The bridesmaids had to change designers since each designer has different shades. I did find that although Theresa was an excellent consultant with bridal gowns, the same attentiveness and knowledge was not present for the bridal party and my jr bridesmaids. Often time times through all of my bridesmaids they indicated that she would disappear even through they came during the day when the business was not busy. I was determined to find a gown for under $100.00 for my jr bridesmaids since I viewed it online. I was told there was not one but ended up finding it on my own on a rack. Theresa only said “Oh, didn’t see it there”, even though she swore no gown in the store was under $120.00. I had to put my foot down and make it clear on the fabric style I needed for the bridesmaids and jr bridesmaid so that the color/fabric would not be switched. I found that Theresa would get confused and at the end of the 'fitting', someone else took over and assisted. This other consultant tried to persuade one bridesmaid into getting a larger size than what she was wearing even though the size was significantly loose on her. During checkout time, I had a total of 10 purchases and it took over an hour to check out b/c each 'dress' needs it's own invoice. I thought Theresa left and this lady took over until I learned she was still in the store. This irritated me because I felt that she 'made her sale' and didn't want to work with me after that. I felt rushed to finalize these dresses right away. She indicated that by ordering it by 02/12/11, it wouldn't come in until mid June. When ringing up my purchase, I found that the delivery date would be 04/15/11, maybe sooner. Almost seems like she rushed me when it actually could have waited. I ended up fronting the money for 2 of my bridesmaids. When I called to advise that I fired one of my bridesmaids, I found out that a replacement bridesmaid's dress woul d be in on 06/02/11 if I ordered by 03/01/11... I felt that I was pressured into buying their dresses right away to satisfy their 'commision/quota' \r
Cons:\r
*no refunds, so choose any dress carefully\r
*$10.00 bag fee for bridal dresses\r
*$10.00 plus size fee (over size 16)\r
*$30.00 fee for extra length \r
*They have layaway of 1/4 down and you must pay every 2 weeks. \r
*Get your own alterations from somewhere else, starts off at $45.00 bucks. \r
**You're bridal party gets %20 off of their purchases and you get %10 off of accessories BUT you will be charged $10.00 for a plus size order (over size 16), a $10.00 bag fee and $10.00 shipping charge. \r
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