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Businiess name:
Vacuum Shop
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Review by:
citysearch c.
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Review content:
I located this shop through an on-line search for Authentic Kirby Vacuum Parts. I phoned ahead to confirm that the shop indeed had Kirby Vacuum Belts. I drove several miles and also purchased Kirby Micro-Filter Bags and Kirby Carpet Shampoo and asked for two Kirby belts. After trying for for more than two hours with my Dad's assistance to put the belt onto my vacuum, I looked at the belt and discovered it was not a Kirby Belt but had the numbers for a part which corresponded to a Dirt Devil. I phoned the shop the next morning and asked again if they had Kirby parts. After being told again that they did, I stated that I had purchased two belts that were not Kirby belts. The clerk/mgr. on the phone was the salesperson who assisted me the day before. She immediately scoffed, that she could not carry every brand of belt and that she had provided me belts that should fit my Kirby. I told her about my problem and she was very arrogant and informed me that she often sold the same belt to Kirby customers and I should bring it back, "" if it was not broken"" and she would apologize only if she had sold me the wrong belt. \r
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I was able to obtain valid Kirby Belts from another source and discovered that the belts were not the same size or thickness and did not have the same tensile strength. If I had managed to get the belt on my cleaner, it would not have had the proper tension for the motor and could potentially impair my vacuum. \r
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The dealer was initially dishonest about having the Kirby Belt when I phoned, then sold me another belt under false pretense and was arrogant and insulting when I advised her that I was aware of having the wrong belt. I would not recommend this shop .... Experience has shown me that doing business with a Dishonest merchant bodes misfortune.
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