|
Review content:
We were looking to downsize our vehicles and after reading the reviews for the CX-9 decided to visit NP Mazda. We had good experiences with other North Park dealerships in the past so we decided to begin here. Initially, all was great, all the things a buyer wants to hear. Even when flags began to come up, such contradictory statements from the salesman and way too much up-sell enthusiasm from the finance guy, we went forth. We did not come out with the car we wanted but were satisfied enough with the payment we negotiated. We even decided to then go and trade our other luxury vehicle in two days later for a 'promised' floor model we had seen. Again, flags immediately went up when we were told as we arrived the floor model had been 'sold from under' our salesman! Seriously!!! I had luckily printed up the specs on that model so when the salesman told us he had an even better buy, I compared. It wasn't better, but close enough to meet our needs. Again, our paperwork ended up at the bottom of the finance pile. The salesman offered us free oil changes for the life of our vehicle to compensate for our troubles. The finance experience this go round was a better experience, but he told us the other guy had practically 'duped' us into buying more items than we needed. He said he would address it, as he was the finance manager. We believed him, but given recent events, i doubt it. As I go in for the second oil change on my vehicle, I am told it is not free. Apparently our sales rep failed to explain the second part, that it is free when we pay for the 5k, 10k, etc service checks at this dealer. When I called to demand an explanation, no one could offer one! The assistant to the General Manager called me and blamed ME! I told her I needed to speak to the manager, she had a sales manager call me. Once again, I was blamed for believing our sales guy! BEWARE because another hidden charge is the year of 'free' car washes. As the sales manager told me today, it is built into the money you pay for the sealant--I asked twice if you can opt out and never did get a response! I will NEVER buy another car from folks that lack such integrity. My advice, do not leave until every word uttered by your salesperson has been transcribed to paper! We learned about this dealership's misleading sales strategies the hard way! According to the service department, I am not the only complaint with the oil change trick. I cannot wait to trade in my car already.
|