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Businiess name:
Bridal Couture
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Review by:
citysearch c.
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Review content:
I honestly wish I could give less than 1 star. I went to Bridal Couture for one of my bridesmaid dresses for my wedding. I am very thankful that I did not have to get my dress or the rest of the bridesmaid dresses there!! I purchased the rest in Chicago, but had to purchase the last one here where my bridesmaid was located. I made an appointment back in September to look at dresses and purchase one. When we got there we were pointed to the dresses and that was it. No one asked us any questions, or helped out out in the slightest. We even had to find the dressing room, and pins the dress ourselves!! When we were ready to purchase the dress, the girl behind the counter was very confused. We had to ask her to pay for the dress, an estimate of when it would be coming in, and ask for them to call us when it was ready (duh how would we know it was in??). She didn't know much, and said it could take up to 6 months (which was longer than my wedding gown took). After waiting 7 months to hear from them, and still not hearing a single thing, I called them. The manager was EXTREMELY rude and nasty with me and told me it was my fault that I didn't give the girl my number, and that the number we gave them didn't work the ONE TIME they tried calling it. The number was valid, it was my bridesmaid's number, and i speak to her frequently over the phone (including the week ""they called""). Instead of apologizing about the situation she got nasty with me telling me she didn't know what my problem was and that I shouldn't care because my wedding was 3 months away. The problem was not that it was too close to the wedding, the problem was that the paid in full dress came in in December and we were not contacted. It was just sitting in their shop for 4 MONTHS, and no one thought to try and contact the buyer a second time!! Instead of being nice about it, she was completely rude and disrespectful , yelling at me to the point where I eventually had to hang up on her. I highly regret stepping foot in this shop, and if i could re-do it, i would go to Elegant Brides in Edwardsville. I would NOT RECOMMEND this store for any woman!! Whether its for prom, or a wedding, these days are way too big in a woman's life to have some woman try ruin it for you!!
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