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Businiess name:
Cleveland Ford
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Review by:
citysearch c.
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Review content:
I purchased a vehicle from Larry Hill Ford in April 2008. I was told it was a one owner vehicle. The car looked great and has very low miles. After inspecting the vehicle I noticed that the ""FORD"" emblem on the rear hatch was damaged. I asked the salesman what happened? The only way I could think that such damage could occur was if the vehicle has been t in a rear in accident.. I asked him if it has very been in an accident. He stated no. That the owner was most likly rough with it. But they would replace the emblem if I bought the car. I asked him to run the carfax and I would come back the next day and make a decision. Next day he said he ran the report and it was clear. I bought the car. Since then have had problems with the rear hatch leaking, the left tail system completing burning our, twice. After taking it back to have the tail light system replaced for the second time in less than 3 months I found out it has been wrecked. I pulled the carfax myself and found that it was in a rear end accident that resulting the vehicle being towed. I contacted Larry Hill Ford Sales Manager Mike, who apologized and told me to come up on Tuesday and he would replace with a ""black Edge"" fully loaded he had on the lot. He continued to say he wanted to make it right. I went up on Monday instead of Tuesday to avoid taking off a day since I was off on Monday due to the holiday. I called Mike and told him I was coming. When I got there he told me he did not have the edge he told me about that it had been sold and offered me an Explorer or a car. I informed that I wanted what I purchased, and Edge. Long story, I left the vehicle with them as I did not buy a ""wrecked""d vehicle and was not keeping one. I endded up having to call someone to come and get me. Rent a car at my expense. As of today I have been told my Mike that ""they are trying to find me an ""Edge"". To sum this up, do not beleive a thing their salesman tell you. Sham on you LARRY HILL,!! If I am albe to get this resolved you can rest assured I will not recommend them to anyone and hope that all future buyers will be smarter than I, run and pay for your own Carfax for as low $109.00 will send a certified inspector to the dealership who will personally inspect the vehicle before you buy. You can bet I will do this if and when they find me a replacement vehicle. BUYER BEWARE!!!!!!!!
Pros: Reasonalbe Prices
Cons: Unethical, misleading and Practices unfair business practice
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