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Businiess name:
Roto-Rooter Plumbing & Drain
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Review by:
citysearch c.
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Review content:
Roto-Rooter Plumbers 1/27/11
Calling into Roto Rooter was a painful experience. I called to have service on my main drain pipe - talked to dispatch (wayne /oakland michigan area 8007686911) and they could not provide and information on pricing. I was looking at having the main pipe looked at with the camera and potentially taking the necessary steps in having this fixed. Dispatch was not helpful at all - all they kept mentioning is a 29.95$ fee for the tech to come out and assess the problem.
I already knew my main drain pipe from the house to the street is backing up and yet dispatch was not able to provide any kind of pricing on what my issue could potentially cost..could it be $100? $500? $1500? Since the call center didn't have that information, I asked for a call back from the tech?/ or someone that would be able to provide the information - they don't do call backs. Imagine that!!!
So I reached out to some of the emails/corporate emails listed on the website and within a day I got a response from someone several levels up in management, mentioning they will forward my dissatisfaction concern to someone local and they will be able to help me out. I got a call from the local general manager and sure enough I expressed my concern on a potential quote. I mentioned I had already made an appt with another plumbing co, but if they do me right I will still go ahead and use roto rooter. He expressed that to clean out the main drain pipe is normally a couple hundred $ and assured me I would be happy. So I went ahead and used RotoRooter. After this point the general manager was nowhere to be found anymore, even thou he gave me a phone number to call him back on - apparently he's overworked cause I never got to talk to him again. I scheduled service for first thing in the morning on 1/26/11 and they did not show up - when I called them back, I was NEXT in line. So I rescheduled for first thing following morning. Finally they showed up on 1/27/11 and the tech that came out was very professional. He took care of the problem within several hours. I was very pleased with the service part of it once they came out, but was it a pain to get someone to come out. Ohhh and the bill went from couple of hundred $ to 630$. All that was needed was to clean out the main pipe.
Now one would wonder shouldn't they have a list of prices on how much a camera view and/ or certain types of work cost? This is ridiculous....
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