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Businiess name:
Roto-Rooter Plumbing & Drain
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Review by:
citysearch c.
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Review content:
My family called Roto Rooter because we had a drain backing up into our house. They came out to our house and proceeded to check into it. After attempting to snake our drain under the kitchen sink, they informed us they were not able to get the snake down more than 10 feet. They then told us that someone would have to come out the next day and use a camera to see if it was just clogged or if the pipe was broken.
We paid the fee for the snaking and agreed to let someone come out with a camera,. The next day we waited while he put the camera down the drain!. He was able to get it all the way through our main drain and told us that it was so clogged that we would have to have it professionally cleaned out with a high pressure water blaster.
He then quoted us for $1200 just for the water blaster treatment but assured us what we had already paid for the snaking and the camera would go towards this additional service?. We were shocked to find out how much it would cost us out of pocket for something we thought just needed to be snaked.
Several weeks passed with us saving up money and having to do the dishes in the bathroom sink, the only room that wasnt effected by this problem, and the laundry at the laundry mat:. We finally gave in and decided to get a second opinion because we just werent able to save up this much money in the time frame we needed to.
We called a guy from Mr. Rooter and he came out and told us he would snake it for $100. We allowed him to try thinking he would give us the same diagnosis as Roto Rooter did. He was able to snake our drain completely with no problems what so ever.
So in my opinion, Roto Rooter is only after your money and they dont really have the right people out on the job. The staff member that came to our house to snake the drain did not look like he knew what he was doing and was constantly messing things up.
I am going with a different company from now on.
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