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Businiess name:
Becker Furniture World & Mattress
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Review by:
citysearch c.
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Review content:
Becker in Blaine, MN (Northtown Mall). Horrible service! We ordered 4 chairs promised to us in 4 days. Perfect, because we need them by Thanksgiving in two weeks. After a week of not hearing from them telling us to come pick them up, we call to see what the hold up is. It was then that they told us that another order was made at ""the same time"" and that our sales person, Mike, should have checked before telling us that the chairs were available to us...because they were not. ""Not to worry"", he tells us. ""My manager will override the order and tell the delivery guys at the warehouse to get the chairs on the truck and you can pick them up tomorrow"". We take off work in the afternoon just to pick them up and put them together before company arrives the next day for Thanksgiving. We call earlier in the day to see if our chairs were in and told the truck would be in in one hour (2pm). We get to the store at 6:30pm to pick up the chairs and they tell us the chairs were NOT on the truck. The guys at the warehouse must have all the authority because they were the ones that kept us from receiving our chairs even after the manager (supposedly) told them to get them on the truck for us. They were expecting us and no one, not even the manager bothered to call to tell us not to come pick up chairs because they were not there. Result: we canceled our order, manager, Tim, didn't even try to keep us as customers. Customers must be a dime a dozen there cause they sure didn't care about us or our money one bit!!
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